:root {
  --bg: #0f1720; --surface: #fff; --surface-2: #f4f6f8; --line: #e2e7ec; --line-2: #d2d9e0;
  --ink: #1a2430; --ink-soft: #5a6b7b; --muted: #8896a3;
  --accent: #2a7fc4; --accent-d: #1f6bab; --accent-soft: #eaf3fb;
  --aberto: #c77a1a; --aberto-bg: #fdf3e3;
  --andamento: #2a7fc4; --andamento-bg: #eaf3fb;
  --concluido: #1f8a5b; --concluido-bg: #e6f4ec;
  --alta: #c0392b; --alta-bg: #fbe9e7;
  --radius: 12px; --shadow: 0 6px 24px rgba(15,23,32,.12);
  --font-ui: 'Inter', system-ui, -apple-system, Segoe UI, Roboto, sans-serif;
  --font-tec: 'Space Grotesk', 'Inter', system-ui, sans-serif;
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body { font-family: var(--font-ui); color: var(--ink); background: var(--surface-2); -webkit-font-smoothing: antialiased; }
[hidden] { display: none !important; }
.muted { color: var(--muted); }

.btn { font: inherit; font-weight: 600; cursor: pointer; border: 1px solid transparent;
  border-radius: 9px; padding: 9px 16px; transition: background .15s, border-color .15s, opacity .15s; }
.btn-primary { background: var(--accent); color: #fff; }
.btn-primary:hover { background: var(--accent-d); }
.btn-ghost { background: transparent; color: var(--ink-soft); border-color: var(--line-2); }
.btn-ghost:hover { background: var(--surface-2); color: var(--ink); }
.btn-block { width: 100%; } .btn:disabled { opacity: .5; cursor: default; }

input, select, textarea { font: inherit; width: 100%; padding: 10px 12px; border: 1px solid var(--line-2);
  border-radius: 9px; background: #fff; color: var(--ink); }
textarea { resize: vertical; }
input:focus, select:focus, textarea:focus { outline: 2px solid var(--accent); outline-offset: 1px; border-color: var(--accent); }
label { display: block; font-size: .85rem; font-weight: 600; color: var(--ink-soft); margin-bottom: 12px; }
label input, label select, label textarea { margin-top: 6px; }
label.check { display: flex; align-items: center; gap: 8px; }
label.check input { width: auto; margin: 0; }

.form-erro { color: #c0392b; font-size: .85rem; margin: 8px 0 0; }
.sec-titulo { font-family: var(--font-tec); font-size: .8rem; text-transform: uppercase;
  letter-spacing: .08em; color: var(--muted); margin: 22px 0 10px; }
.view-titulo { font-family: var(--font-tec); margin: 0; }
.brand-dot { width: 11px; height: 11px; border-radius: 50%; background: var(--accent);
  display: inline-block; box-shadow: 0 0 0 4px rgba(31,138,91,.15); }

/* Login */
.login-wrap { min-height: 100%; display: grid; place-items: center; background: var(--bg);
  background-image: radial-gradient(circle at 20% 10%, #18242f 0, var(--bg) 60%); padding: 24px; }
.login-card { background: var(--surface); width: 100%; max-width: 380px; padding: 34px 30px; border-radius: 16px; box-shadow: var(--shadow); }
.login-brand { text-align: center; margin-bottom: 26px; }
.login-brand h1 { font-family: var(--font-tec); font-size: 1.45rem; margin: 14px 0 4px; }
.login-brand p { color: var(--muted); font-size: .9rem; margin: 0; }

/* Topbar + nav */
/* Por padrão a página flui e rola naturalmente (Painel, Tarefas, Relatórios, etc.) */
#tela-app { display: flex; flex-direction: column; min-height: 100dvh; }
/* Só a tela de Chamados trava a altura (lista + chat estilo WhatsApp Web) */
#tela-app.modo-chamados { height: 100dvh; overflow: hidden; }
#tela-app.modo-chamados > .view:not(.view-chamados-split) { flex: 1 1 auto; min-height: 0; overflow-y: auto; }
.faixa-ausencia, .faixa-info, .topbar, .nav { flex: none; }
.topbar { display: flex; align-items: center; justify-content: space-between; background: var(--bg); color: #fff; padding: 12px 22px; }
.topbar-left { display: flex; align-items: center; gap: 10px; font-family: var(--font-tec); }
.topbar-right { display: flex; align-items: center; gap: 12px; }
.usuario-atual { font-size: .85rem; color: #aeb9c4; }
.topbar .btn-ghost { color: #cfd8e0; border-color: #314150; }
.topbar .btn-ghost:hover { background: #1c2a36; color: #fff; }
.pill { display: inline-flex; align-items: center; gap: 8px; border: 1px solid #314150; background: #16222d;
  color: #cfd8e0; border-radius: 999px; padding: 7px 14px; font-size: .82rem; font-weight: 600; cursor: pointer; }
.pill-led { width: 9px; height: 9px; border-radius: 50%; background: var(--muted); }
.pill-led.on { background: #2ecc71; box-shadow: 0 0 0 3px rgba(46,204,113,.25); }
.pill-led.wait { background: var(--aberto); animation: pulse 1.2s infinite; }
.pill-led.off { background: #e15554; }
@keyframes pulse { 0%,100% { opacity: 1 } 50% { opacity: .35 } }

.nav { display: flex; gap: 4px; background: #16222d; padding: 0 14px; }
.nav-item { font: inherit; font-weight: 600; font-size: .9rem; color: #9fb0bd; background: transparent;
  border: 0; border-bottom: 3px solid transparent; padding: 13px 16px; cursor: pointer; }
.nav-item:hover { color: #fff; }
.nav-item.ativo { color: #fff; border-bottom-color: var(--accent); }

/* Painel */
.painel { max-width: 1100px; margin: 0 auto; padding: 24px 22px 60px; }
.painel-head { display: flex; align-items: center; justify-content: space-between; gap: 16px; margin-bottom: 18px; flex-wrap: wrap; }
.stats { display: grid; grid-template-columns: repeat(3, minmax(130px,1fr)); gap: 14px; flex: 1; }
.stat { background: #fff; border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 16px; display: flex; flex-direction: column; gap: 2px; }
.stat-num { font-family: var(--font-tec); font-size: 1.7rem; font-weight: 700; line-height: 1; }
.stat-lbl { font-size: .8rem; color: var(--ink-soft); }
.stat-aberto { border-left: 4px solid var(--aberto); }
.stat-andamento { border-left: 4px solid var(--andamento); }
.stat-concluido { border-left: 4px solid var(--concluido); }

.filtros { display: flex; gap: 8px; margin-bottom: 16px; flex-wrap: wrap; }
.filtro { font: inherit; font-weight: 600; font-size: .85rem; padding: 7px 14px; border-radius: 999px;
  border: 1px solid var(--line-2); background: #fff; color: var(--ink-soft); cursor: pointer; }
.filtro.ativo { background: var(--ink); color: #fff; border-color: var(--ink); }

/* Lista de chamados */
.lista { display: flex; flex-direction: column; gap: 10px; }
.card { background: #fff; border: 1px solid var(--line); border-radius: 9px; padding: 7px 10px;
  cursor: pointer; transition: border-color .15s, box-shadow .15s; }
.card:hover { border-color: var(--line-2); box-shadow: var(--shadow); }

/* Linha 1: avatar + nome do cliente (foco) + status */
.card-linha1 { display: flex; align-items: center; gap: 7px; }
.card-avatar { flex: none; width: 24px; height: 24px; border-radius: 50%; color: #fff;
  display: inline-flex; align-items: center; justify-content: center; font-size: .64rem; font-weight: 800; }
.card-nome { font-weight: 700; font-size: .84rem; color: var(--ink); flex: 1; min-width: 0;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.card-linha1 .badge { flex: none; }

/* Linha 2: assunto + solicitante */
.card-linha2 { display: flex; flex-wrap: wrap; gap: 3px 8px; align-items: baseline; margin: 3px 0 0; line-height: 1.2; }
.card-linha2:empty { margin: 0; }
.card-assunto { font-weight: 600; font-size: .78rem; color: var(--ink-soft); }
.card-sol { font-size: .72rem; color: var(--muted); }

.card-msg { color: var(--muted); font-size: .76rem; margin: 2px 0 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.card-foot { display: flex; align-items: center; gap: 8px; margin-top: 5px; font-size: .68rem; color: var(--muted); flex-wrap: wrap; }
.card-foot .foot-fila { background: var(--surface-2); padding: 1px 6px; border-radius: 10px; }
.card-foot .atend { margin-left: auto; display: inline-flex; align-items: center; gap: 3px; }
.card-foot .atend::before { content: "👤"; font-size: .64rem; }

.badge { font-size: .6rem; font-weight: 700; padding: 2px 7px; border-radius: 999px; text-transform: uppercase; letter-spacing: .02em; white-space: nowrap; }
.badge.aberto { color: var(--aberto); background: var(--aberto-bg); }
.badge.em_atendimento { color: var(--andamento); background: var(--andamento-bg); }
.badge.concluido { color: var(--concluido); background: var(--concluido-bg); }
.prio { font-size: .7rem; font-weight: 700; padding: 2px 8px; border-radius: 6px; }
.prio.alta { color: var(--alta); background: var(--alta-bg); }
.prio.normal { color: var(--andamento); background: var(--andamento-bg); }
.prio.baixa { color: var(--ink-soft); background: var(--surface-2); }
.tag-org { font-size: .68rem; font-weight: 700; color: var(--muted); text-transform: uppercase; letter-spacing: .04em; }

.vazio { text-align: center; color: var(--muted); padding: 50px 20px; }

/* Relatórios */
.rel-filtros { display: flex; flex-wrap: wrap; gap: 12px; align-items: flex-end; background: #fff;
  border: 1px solid var(--line); border-radius: var(--radius); padding: 16px; margin-bottom: 18px; }
.rel-filtros label { margin-bottom: 0; }
.rel-filtros input, .rel-filtros select { min-width: 130px; }
.kpis { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 22px; }
.kpi { background: #fff; border: 1px solid var(--line); border-radius: var(--radius); padding: 16px; text-align: center; }
.kpi-num { font-family: var(--font-tec); font-size: 1.9rem; font-weight: 700; display: block; }
.kpi-lbl { font-size: .8rem; color: var(--ink-soft); }
.rel-graficos { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin-bottom: 8px; }
.grafico { background: #fff; border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 16px; }
.grafico-largo { grid-column: 1 / -1; }
.barras { display: flex; flex-direction: column; gap: 8px; }
.barra-row { display: grid; grid-template-columns: 130px 1fr 36px; align-items: center; gap: 8px; font-size: .82rem; }
.barra-row .nome { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; color: var(--ink-soft); }
.barra-track { background: var(--surface-2); border-radius: 6px; height: 14px; overflow: hidden; }
.barra-fill { background: var(--accent); height: 100%; border-radius: 6px; min-width: 2px; }
.barra-row .val { text-align: right; font-weight: 600; }
.barras-h { flex-direction: row; align-items: flex-end; gap: 5px; height: 130px; overflow-x: auto; padding-top: 6px; }
.barv { display: flex; flex-direction: column; align-items: center; gap: 4px; min-width: 26px; }
.barv .bv-fill { width: 18px; background: var(--andamento); border-radius: 4px 4px 0 0; }
.barv .bv-lbl { font-size: .62rem; color: var(--muted); transform: rotate(-45deg); white-space: nowrap; }

.tabela-wrap { background: #fff; border: 1px solid var(--line); border-radius: var(--radius); overflow-x: auto; }
.tabela { width: 100%; border-collapse: collapse; font-size: .86rem; }
.tabela th { text-align: left; font-size: .72rem; text-transform: uppercase; letter-spacing: .04em;
  color: var(--muted); padding: 10px 12px; border-bottom: 1px solid var(--line); white-space: nowrap; }
.tabela td { padding: 10px 12px; border-bottom: 1px solid var(--line); }
.tabela tr:last-child td { border-bottom: 0; }
.tabela .acao-link { color: var(--accent); cursor: pointer; font-weight: 600; }

/* Modais */
.modal { position: fixed; inset: 0; display: flex; z-index: 50; }
.modal-bg { position: fixed; inset: 0; background: rgba(15,23,32,.5); }

/* ===== Tela de Chamados: duas colunas (estilo WhatsApp Web) ===== */
.view-chamados-split { display: flex; gap: 0; padding: 0; flex: 1; min-height: 0; overflow: hidden; }
.chamados-lista { flex: 0 0 400px; max-width: 400px; display: flex; flex-direction: column;
  border-right: 1px solid var(--line); min-height: 0; background: #fff; }
.lista-topo { flex: none; padding: 12px 14px 10px; border-bottom: 1px solid var(--line); }
.lista-stats { display: flex; flex-wrap: wrap; gap: 7px; margin-bottom: 10px; }
.ministat { display: inline-flex; align-items: center; gap: 5px; border: 1px solid var(--line-2);
  background: #fff; border-radius: 20px; padding: 5px 12px; font-size: .78rem; color: var(--muted);
  cursor: pointer; transition: all .15s; line-height: 1.1; }
.ministat span { font-weight: 800; color: var(--ink); font-size: .9rem; }
.ministat:hover { border-color: var(--accent); background: var(--surface-2); }
.ministat.ativo { background: var(--bg); border-color: var(--bg); color: #fff; }
.ministat.ativo span { color: #fff; }
.ministat-resposta span { color: #b26a00; }
.ministat-resposta.ativo { background: #f5a623; border-color: #f5a623; }
.ministat-resposta.ativo span { color: #fff; }
.ministat.pulsando { animation: pulso-stat 2.4s ease-in-out infinite; }

.lista-acoes { display: flex; gap: 8px; align-items: center; }
.btn-filtros { display: inline-flex; align-items: center; gap: 6px; border: 1px solid var(--line-2);
  background: #fff; border-radius: 10px; padding: 7px 14px; font-size: .84rem; color: var(--ink);
  cursor: pointer; font-weight: 600; }
.btn-filtros:hover, .btn-filtros.aberto { border-color: var(--accent); background: var(--surface-2); }
.filtros-contador { background: var(--accent); color: #fff; font-size: .68rem; font-weight: 800;
  min-width: 16px; height: 16px; line-height: 16px; text-align: center; border-radius: 8px; padding: 0 4px; }
.filtros-avancados { display: flex; flex-direction: column; gap: 8px; margin-top: 10px;
  padding: 12px; background: var(--surface-2); border-radius: 10px; }
.filtros-avancados select { width: 100%; padding: 8px 10px; border: 1px solid var(--line-2); border-radius: 8px; background: #fff; }
.filtros-avancados .filtro-datas { display: flex; align-items: center; gap: 6px; }
.filtros-avancados .filtro-datas input { flex: 1; padding: 7px; border: 1px solid var(--line-2); border-radius: 8px; }
.chamados-lista .lista { flex: 1; min-height: 0; overflow-y: auto; padding: 8px; }
.chamados-lista .card { margin-bottom: 6px; cursor: pointer; }
.chamados-lista .card.ativo { outline: 2px solid var(--accent); background: var(--accent-soft); }

.chamados-chat { flex: 1; min-width: 0; display: flex; flex-direction: column; background: var(--surface-2); min-height: 0; }
.chat-vazio { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: center;
  color: var(--muted); text-align: center; padding: 20px; }
.chat-vazio-icone { font-size: 3rem; margin-bottom: 10px; opacity: .5; }
.chat-painel { flex: 1; display: flex; flex-direction: column; min-height: 0; background: #fff; }
.btn-voltar { display: none; font-size: 1.1rem; padding: 2px 10px; }

.box { position: relative; margin: auto; width: min(460px,92%); background: #fff; border-radius: 16px;
  padding: 24px; box-shadow: var(--shadow); max-height: 92vh; overflow-y: auto; }
.box-head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 16px; }
.box-head h2 { font-family: var(--font-tec); font-size: 1.2rem; margin: 0; }
.proto { font-family: var(--font-tec); font-weight: 600; margin-right: 10px; }

/* Topo fixo do chamado */
.drawer-top { flex: none; padding: 12px 16px 10px; border-bottom: 1px solid var(--line); background: #fff; }
.drawer-head { display: flex; align-items: center; justify-content: space-between; }
.dh-id { display: flex; align-items: center; gap: 8px; }
.btn-x { font-size: 1rem; padding: 4px 10px; line-height: 1; }
.drawer-contato { display: flex; flex-direction: row; align-items: center; gap: 10px; margin: 6px 0 10px; }
.drawer-contato strong { font-size: 1.05rem; }
.dc-linha { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.tag-origem { font-size: .66rem; font-weight: 700; color: var(--muted); text-transform: uppercase; letter-spacing: .04em; }
.drawer-toolbar { display: flex; gap: 6px; flex-wrap: wrap; align-items: center; }
.drawer-toolbar .btn { flex: 0 0 auto; }
.btn-sm { padding: 7px 12px; font-size: .84rem; }

/* Meio: não rola sozinho; só a conversa rola */
.drawer-mid { flex: 1; min-height: 0; display: flex; flex-direction: column; overflow: hidden; padding: 12px 16px; gap: 12px; }
.drawer-detalhes { flex: none; max-height: 42vh; overflow-y: auto; border: 1px solid var(--line);
  border-radius: var(--radius); padding: 14px; background: var(--surface-2); }
.det-acoes { display: flex; justify-content: flex-end; margin-top: 8px; }
.meta { display: grid; grid-template-columns: repeat(3,1fr); gap: 10px; background: #fff;
  border-radius: var(--radius); padding: 10px 12px; margin: 0 0 14px; }
.meta dt { font-size: .72rem; color: var(--muted); text-transform: uppercase; letter-spacing: .05em; }
.meta dd { margin: 3px 0 0; font-size: .88rem; font-weight: 600; }
.campos { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }

/* Conversa: ÚNICA área rolável */
.mensagens { flex: 1; min-height: 0; display: flex; flex-direction: column; gap: 8px; overflow-y: auto;
  background: var(--surface-2); border-radius: var(--radius); padding: 12px; }
.msg { position: relative; border-radius: 14px; padding: 7px 11px; max-width: 80%; line-height: 1.35;
  box-shadow: 0 1px 1px rgba(0,0,0,.06); }
.msg.in { background: #fff; border: 1px solid var(--line); align-self: flex-start; border-bottom-left-radius: 4px; }
.msg.out { background: #e7f1fb; align-self: flex-end; border-bottom-right-radius: 4px; }
.msg .msg-meta { font-size: .68rem; color: var(--muted); margin-bottom: 2px; font-weight: 600; }
.msg .msg-body { font-size: .92rem; white-space: pre-wrap; word-break: break-word; }
.drawer-acoes { display: none; }

/* QR */
.qr-estado { text-align: center; font-weight: 600; margin-bottom: 12px; min-height: 22px; }
.qr-area { display: grid; place-items: center; min-height: 230px; background: var(--surface-2); border-radius: var(--radius); margin-bottom: 12px; }
.qr-area img { width: 230px; height: 230px; border-radius: 8px; background: #fff; padding: 6px; }
.qr-area .girando { width: 34px; height: 34px; border: 3px solid var(--line-2); border-top-color: var(--accent); border-radius: 50%; animation: spin 1s linear infinite; }
@keyframes spin { to { transform: rotate(360deg); } }
.qr-ajuda { text-align: center; font-size: .82rem; margin: 0 0 16px; }
.box-acoes { display: flex; gap: 8px; } .box-acoes .btn { flex: 1; }

/* Usuários */
.usuarios { display: flex; flex-direction: column; gap: 8px; }
.urow { display: flex; align-items: center; gap: 10px; padding: 10px 12px; border: 1px solid var(--line); border-radius: 10px; background: #fff; }
.urow .uinfo { display: flex; flex-direction: column; } .urow .uinfo small { color: var(--muted); }
.urow .urole { font-size: .72rem; font-weight: 700; padding: 3px 9px; border-radius: 999px; background: var(--surface-2); color: var(--ink-soft); text-transform: uppercase; }
.urow .uacoes { margin-left: auto; display: flex; gap: 6px; }
.urow.inativo { opacity: .55; }
.novo-usuario { display: grid; grid-template-columns: repeat(5, 1fr); gap: 10px; align-items: center; }

/* Toast */
.toast { position: fixed; bottom: 22px; left: 50%; transform: translateX(-50%); background: var(--ink);
  color: #fff; padding: 11px 18px; border-radius: 10px; font-size: .88rem; box-shadow: var(--shadow); z-index: 80; }

@media (max-width: 760px) {
  .stats { grid-template-columns: 1fr; }
  .kpis { grid-template-columns: 1fr 1fr; }
  .rel-graficos { grid-template-columns: 1fr; }
  .meta, .campos, .novo-usuario { grid-template-columns: 1fr; }
  /* Chamados no celular: lista OU chat (como o WhatsApp) */
  .chamados-lista { flex: 1 1 100%; max-width: 100%; border-right: none; }
  .chamados-chat { display: none; }
  .view-chamados-split.mostrando-chat .chamados-lista { display: none; }
  .view-chamados-split.mostrando-chat .chamados-chat { display: flex; flex: 1 1 100%; }
  .btn-voltar { display: inline-flex; }
  .drawer-toolbar { flex-wrap: nowrap; overflow-x: auto; scrollbar-width: none; padding-bottom: 2px; }
  .drawer-toolbar::-webkit-scrollbar { height: 0; }
  .barra-row { grid-template-columns: 100px 1fr 32px; }
}

/* Filas / checkboxes */
.filas-check { display: grid; grid-template-columns: 1fr 1fr; gap: 6px; max-height: 220px; overflow-y: auto;
  border: 1px solid var(--line); border-radius: 10px; padding: 10px; }
.filas-check .check { margin-bottom: 0; font-weight: 500; color: var(--ink); }
.ok-conectado { color: var(--concluido); font-weight: 700; font-size: 1.05rem; }
#user-filas-bloco { margin-top: 4px; }
@media (max-width: 760px) { .filas-check { grid-template-columns: 1fr; } }

/* ===== Logo ===== */
.login-logo { width: 84px; height: 84px; object-fit: contain; display: block; margin: 0 auto 6px; }
.topbar-left { display: flex; align-items: center; gap: 10px; }
.topbar-logo { width: 30px; height: 30px; object-fit: contain; }

/* ===== Painel / Dashboard ===== */
.painel-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 14px; flex-wrap: wrap; }
.periodo { width: auto; min-width: 170px; }
.kpis-4 { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; margin-bottom: 16px; }
.kpi-num { font-family: var(--font-tec); font-size: 1.9rem; font-weight: 700; }
.kpi-azul { border-left: 4px solid var(--accent); }
.kpi-laranja { border-left: 4px solid var(--aberto); }
.kpi-andamento { border-left: 4px solid var(--andamento); }
.kpi-verde { border-left: 4px solid var(--concluido); }
.dash-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; }
.painel-card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 16px; }
.painel-card-largo { grid-column: 1 / -1; }
.bignum { font-family: var(--font-tec); font-size: 2.4rem; font-weight: 700; color: var(--accent); display: flex; align-items: baseline; gap: 8px; }
.bignum small { font-size: .9rem; color: var(--muted); font-weight: 500; }
@media (max-width: 860px) { .kpis-4 { grid-template-columns: repeat(2, 1fr); } .dash-grid { grid-template-columns: 1fr; } }

/* ===== Conversa / mídia ===== */
.msg.nota { background: #fff8e6; border: 1px solid #f0e0a8; align-self: center; max-width: 90%; border-radius: 10px; }
.msg.nota .msg-meta { color: #9a7d1a; }
.msg.nota .msg-meta::before { content: "🔒 nota interna · "; }
.msg-midia { margin: 4px 0; }
.msg-midia .m-img { width: 220px; max-width: 100%; max-height: 260px; border-radius: 8px; cursor: pointer; display: block; }
.msg-midia .m-video { width: 260px; max-width: 100%; border-radius: 8px; display: block; }
.msg-midia audio { display: block; width: 260px; max-width: 100%; height: 40px; }
.m-doc { display: inline-block; padding: 8px 12px; background: var(--surface-2); border: 1px solid var(--line-2);
  border-radius: 8px; text-decoration: none; color: var(--ink); font-weight: 600; font-size: .9rem; }
.msg-acao { margin-top: 6px; background: none; border: none; color: var(--accent); font-size: .72rem;
  padding: 2px 0; cursor: pointer; opacity: .8; text-decoration: underline; }
.msg-acao:hover { opacity: 1; }

/* ===== Composer ===== */
.composer { flex: none; border-top: 1px solid var(--line); padding: 10px 16px calc(12px + env(safe-area-inset-bottom)); background: #fff; }
.composer-tabs { display: flex; gap: 6px; margin-bottom: 8px; }
.ctab { background: var(--surface-2); border: 1px solid var(--line-2); color: var(--ink-soft);
  border-radius: 8px; padding: 5px 12px; font-weight: 600; font-size: .85rem; cursor: pointer; }
.ctab.ativo { background: var(--accent); color: #fff; border-color: var(--accent); }
.composer-row { display: flex; align-items: center; gap: 8px; }
.composer-row #comp-texto { flex: 1; }
.icon-btn { background: var(--surface-2); border: 1px solid var(--line-2); border-radius: 9px;
  width: 42px; height: 42px; font-size: 1.1rem; cursor: pointer; flex: none; }
.icon-btn:hover { background: var(--accent-soft); }
.icon-btn.gravando { background: #fbe9e7; border-color: var(--alta); color: var(--alta); width: auto; padding: 0 12px; }
.comp-aviso { color: var(--aberto); font-size: .82rem; margin-top: 6px; }

/* ===== Cofre de credenciais ===== */
.box-larga { max-width: 640px; }
.box-larga .campos { gap: 0 14px; }
@media (max-width: 560px) { .campos { grid-template-columns: 1fr; } }
.cofre { border: 1px solid var(--line-2); border-radius: var(--radius); padding: 12px; margin: 6px 0 14px;
  background: linear-gradient(0deg, var(--surface-2), var(--surface)); }
.cofre-head { display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.cofre-head .btn { padding: 5px 12px; }
.cofre-aviso { font-size: .8rem; margin: 4px 0 8px; }

/* ===== Equipe ===== */
.urole { background: var(--accent-soft); color: var(--accent-d); border-radius: 20px; padding: 3px 12px;
  font-size: .8rem; font-weight: 600; }

/* ===== Recusar / Excluir / status recusado ===== */
.btn-recusar { background: transparent; color: var(--alta); border-color: var(--alta); }
.btn-recusar:hover { background: var(--alta-bg); }
.badge.recusado { background: #eceff1; color: #5b6b78; }
.filtro[data-status="recusado"].ativo { background: #5b6b78; border-color: #5b6b78; }

/* selo de mensagem nova */
.dot-novo { display: inline-block; width: 9px; height: 9px; border-radius: 50%; background: var(--alta); margin-right: 7px; vertical-align: middle; }

/* Destaque de cliente e solicitante no card */
.filtro-cli { width: auto; min-width: 180px; padding: 7px 12px; border-radius: 20px; margin-left: auto; }

/* selo de tarefa */
.tag-tarefa { display: inline-block; background: #ede7f6; color: #5e35b1; font-weight: 700;
  font-size: .72rem; padding: 1px 9px; border-radius: 20px; margin: 2px 0; }
.filtro[data-status="tarefa"].ativo { background: #5e35b1; border-color: #5e35b1; }

/* recorrência */
.recor-box { border: 1px dashed var(--line-2); border-radius: var(--radius); padding: 10px 12px; margin: 6px 0; }
.recor-ajuda { margin: 6px 0 0; color: var(--accent-d); }
.tag-recor { display: inline-block; background: #e3f2fd; color: #1565c0; font-weight: 700;
  font-size: .72rem; padding: 1px 9px; border-radius: 20px; margin: 2px 0; }

.filtro[data-status="tarefa_recorrente"].ativo,
.filtro[data-status="tarefa_concluida"].ativo { background: #5e35b1; border-color: #5e35b1; }

/* tarefas */
.tar-info { font-size: .85rem; color: var(--ink-soft); margin: 2px 0; }
.btn-mini { padding: 4px 12px; font-size: .82rem; }
#filtros-tarefa { margin-bottom: 12px; }

/* card de tempo médio com detalhe expansível */
.mais-btn { margin-left: 10px; width: 26px; height: 26px; border-radius: 50%; border: 1px solid var(--line-2);
  background: #fff; color: var(--accent); font-size: 1.1rem; font-weight: 700; line-height: 1; cursor: pointer;
  vertical-align: middle; display: inline-flex; align-items: center; justify-content: center; transition: background .15s; }
.mais-btn:hover { background: var(--accent); color: #fff; border-color: var(--accent); }
.tempo-det { margin-top: 10px; border-top: 1px solid var(--line); padding-top: 8px; }
.tempo-lin { display: flex; justify-content: space-between; align-items: baseline; gap: 12px;
  font-size: .9rem; color: var(--ink-soft); padding: 3px 0; }
.tempo-lin b { color: var(--ink); font-weight: 700; }

/* conexão por código */
.cod-box { display: flex; gap: 8px; margin: 10px 0; }
.cod-box input { flex: 1; }
.cod-pareamento { font-size: 2rem; font-weight: 800; letter-spacing: 4px; color: var(--accent);
  background: #f0f7ff; border: 1px dashed var(--accent); border-radius: var(--radius);
  padding: 16px; text-align: center; }

/* teste de envio */
.wa-teste { margin: 14px 0; padding-top: 12px; border-top: 1px solid var(--line); }
.wa-teste label { font-weight: 600; font-size: .9rem; display: block; margin-bottom: 6px; }
#wa-teste-res { margin-top: 8px; min-height: 1em; }

/* Polimento do chat */
.composer-row #comp-texto { flex: 1; border-radius: 22px; padding: 10px 16px; border: 1px solid var(--line-2); }
.composer-row #comp-texto:focus { border-color: var(--accent); outline: none; }
.composer .ctab { border-radius: 16px; }
.mensagens .muted { align-self: center; margin: auto 0; }
.drawer-toolbar .btn-recusar { margin-left: 0; }
@media (max-width: 600px) {
  .drawer-top { padding: 10px 12px 8px; }
  .drawer-mid { padding: 10px 12px; }
  .composer { padding: 9px 12px calc(10px + env(safe-area-inset-bottom)); }
  .btn-sm { padding: 6px 11px; font-size: .82rem; }
  .msg { max-width: 88%; }
}

/* alertas de chamado parado + urgência no card */
.selo-alerta { display: inline-block; font-size: .68rem; font-weight: 700; padding: 2px 8px; border-radius: 20px; }
.selo-alerta.a1 { background: #fff4d6; color: #9a6b00; }
.selo-alerta.a2 { background: #fde2e1; color: #b42318; }
.card-alertas { margin: 4px 0 0; }
.card.alerta-2 { border-left: 4px solid #e5484d; }
.card.alerta-1 { border-left: 4px solid #f5a623; }
.card.prio-borda-alta:not(.alerta-1):not(.alerta-2) { border-left: 4px solid #e5484d; }
.card.prio-borda-baixa { }

/* Contatos */
.input-busca { width: 100%; padding: 10px 14px; border: 1px solid var(--line-2); border-radius: 10px;
  margin-bottom: 14px; font-size: .95rem; }
.input-busca:focus { border-color: var(--accent); outline: none; }
.card-linha { font-size: .86rem; margin-top: 4px; }

/* Avatares */
.avatar { display: inline-flex; align-items: center; justify-content: center; width: 38px; height: 38px;
  border-radius: 50%; color: #fff; font-weight: 700; font-size: .82rem; flex: 0 0 auto; overflow: hidden;
  background: var(--accent); letter-spacing: .02em; }
.avatar img { width: 100%; height: 100%; object-fit: cover; display: block; }
.avatar-g { width: 46px; height: 46px; font-size: .95rem; }
.drawer-contato { flex-direction: row; align-items: center; }
.dc-textos { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.ct-linha { display: flex; align-items: center; gap: 12px; }
.ct-dados { flex: 1; min-width: 0; }

/* Pré-visualização do anexo */
.comp-preview { border: 1px solid var(--line-2); border-radius: 12px; padding: 10px; margin-bottom: 8px;
  background: var(--surface-2); }
.prev-topo { display: flex; align-items: center; justify-content: space-between; margin-bottom: 8px; }
.prev-titulo { font-weight: 700; font-size: .85rem; }
.prev-corpo { display: flex; align-items: center; gap: 12px; }
.prev-img { max-width: 120px; max-height: 120px; border-radius: 8px; display: block; object-fit: cover; }
.prev-icone { font-size: 2rem; width: 56px; text-align: center; }
.prev-info { display: flex; flex-direction: column; gap: 2px; min-width: 0; font-size: .86rem; }
.prev-info strong { word-break: break-word; }
.prev-dica { margin: 8px 0 0; font-size: .78rem; }
.chamados-chat.arrastando { outline: 3px dashed var(--accent); outline-offset: -6px; }

/* Modo ausente */
.pill-led.alerta { background: #f5a623; box-shadow: 0 0 0 3px rgba(245,166,35,.2); }
.faixa-ausencia { display: flex; align-items: center; justify-content: space-between; gap: 12px;
  background: #fff4d6; color: #7a5600; border-bottom: 1px solid #f0dca8;
  padding: 8px 20px; font-size: .88rem; flex-wrap: wrap; }
@media (max-width: 600px) { .faixa-ausencia { padding: 8px 12px; font-size: .82rem; } }

/* Status: aguardando ticket (SPDATA) */
.badge.aguardando_ticket { color: #8250df; background: #f3eefc; }
.selo-espera { display: inline-block; font-size: .68rem; font-weight: 700; padding: 2px 8px;
  border-radius: 20px; background: #f3eefc; color: #8250df; }

/* ===== Destaque: chamados aguardando NOSSA resposta ===== */
.card.resposta-pendente {
  background: #fffdf5;
  border-color: #f3d99b;
  box-shadow: 0 0 0 2px rgba(245,166,35,.18), var(--shadow-sm, 0 1px 2px rgba(0,0,0,.05));
}
.card.resposta-pendente:hover { box-shadow: 0 0 0 2px rgba(245,166,35,.3), 0 4px 14px rgba(0,0,0,.08); }
.selo-resposta {
  display: inline-flex; align-items: center; gap: 4px;
  font-size: .68rem; font-weight: 800; padding: 2px 9px; border-radius: 20px;
  background: #ffedcc; color: #8a5a00; border: 1px solid #f3d99b;
  animation: pulso-selo 2.4s ease-in-out infinite;
}
@keyframes pulso-selo {
  0%, 100% { box-shadow: 0 0 0 0 rgba(245,166,35,.5); }
  50% { box-shadow: 0 0 0 6px rgba(245,166,35,0); }
}
/* Indicador de contagem no cabeçalho */
.stat-resposta { border-left: 4px solid #f5a623; }
.stat-espera { border-left: 4px solid #8250df; }
.stat.pulsando .stat-num { color: #b26a00; }
.stat.pulsando { animation: pulso-stat 2.4s ease-in-out infinite; }
@keyframes pulso-stat {
  0%, 100% { box-shadow: 0 0 0 0 rgba(245,166,35,.35); }
  50% { box-shadow: 0 0 0 7px rgba(245,166,35,0); }
}
.filtro-resposta { font-weight: 700; }
.kpi-roxo { border-left: 4px solid #8250df; }
.kpis-5 { grid-template-columns: repeat(5, 1fr); }
/* Linha extra de filtros */
.filtros-linha { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin: 0 0 14px; }
.filtros-linha select, .filtros-linha input[type="date"] {
  padding: 7px 10px; border: 1px solid var(--line-2); border-radius: 10px; font-size: .86rem; background: #fff;
}
.filtro-datas { display: inline-flex; align-items: center; gap: 6px; }
.painel-filtros { display: flex; gap: 8px; flex-wrap: wrap; }
@media (max-width: 900px) { .kpis-5 { grid-template-columns: repeat(2, 1fr); } }
@media (max-width: 600px) {
  .kpis-5 { grid-template-columns: 1fr 1fr; }
  .filtros-linha select, .filtros-linha input[type="date"] { flex: 1 1 auto; min-width: 130px; }
}
@media (prefers-reduced-motion: reduce) {
  .selo-resposta, .stat.pulsando { animation: none; }
}

/* Badge de pendentes no menu Chamados */
.nav-item.tem-pendentes { position: relative; }
.nav-item.tem-pendentes::after {
  content: attr(data-pendentes);
  position: absolute; top: 2px; right: -2px;
  background: #e5484d; color: #fff; font-size: .64rem; font-weight: 800;
  min-width: 16px; height: 16px; line-height: 16px; padding: 0 4px;
  border-radius: 9px; text-align: center;
}

/* Nota do gráfico de produção da equipe */
.sec-nota { font-size: .72rem; font-weight: 600; color: var(--muted); text-transform: none; letter-spacing: 0; cursor: help; }

/* ===== Janela do chamado centralizada: ajustes de espaço ===== */
@media (min-width: 761px) {
  .msg { max-width: min(72%, 520px); }
  .drawer-detalhes .campos { grid-template-columns: repeat(2, 1fr); }
  .drawer-detalhes .meta { grid-template-columns: repeat(4, 1fr); }
}

/* Aviso discreto de ausência (visão da equipe) */
.faixa-info { padding: 5px 20px; font-size: .78rem; color: var(--muted);
  background: var(--surface-2); border-bottom: 1px solid var(--line); }
@media (max-width: 600px) { .faixa-info { padding: 5px 12px; font-size: .74rem; } }

/* ===== PAINEL: análise sênior ===== */
.painel-secao { font-size: .82rem; font-weight: 700; color: var(--muted); text-transform: uppercase;
  letter-spacing: .04em; margin: 26px 0 12px; padding-bottom: 6px; border-bottom: 1px solid var(--line); }

/* Setinhas de comparação com período anterior */
.kpi-delta { display: inline-block; font-size: .72rem; font-weight: 800; margin-top: 3px; }
.kpi-delta.bom { color: #1a8a4a; }
.kpi-delta.ruim { color: #c23934; }
.kpi-delta.neutro { color: var(--muted); }

/* KPIs de atendimento (segundo nível, com sublinha) */
.kpi-b { background: #fff; border: 1px solid var(--line); border-radius: var(--radius); padding: 16px 18px;
  display: flex; flex-direction: column; gap: 2px; }
.kpi-b-num { font-family: var(--font-tec); font-size: 1.9rem; font-weight: 700; line-height: 1; color: var(--ink); }
.kpi-b-lbl { font-size: .82rem; color: var(--ink-soft); margin-top: 4px; }
.kpi-b-sub { font-size: .72rem; color: var(--muted); }

/* Curva entrada × conclusão */
.grafico-curva { padding: 4px 0; }
.curva-svg { width: 100%; height: 130px; display: block; overflow: visible; }
.curva-linha { fill: none; stroke-width: 1.2; vector-effect: non-scaling-stroke; stroke-linejoin: round; stroke-linecap: round; }
.curva-entrada { stroke: #2a7fc4; }
.curva-conclusao { stroke: #1a8a4a; }
.curva-legenda { display: flex; flex-wrap: wrap; gap: 14px; font-size: .76rem; color: var(--muted); margin-top: 8px; align-items: center; }
.curva-legenda i { display: inline-block; width: 14px; height: 3px; border-radius: 2px; vertical-align: middle; margin-right: 4px; }
.leg-entrada { background: #2a7fc4; }
.leg-conclusao { background: #1a8a4a; }
.curva-datas { margin-left: auto; }

/* Mapa de calor */
.heat-grade { display: grid; grid-template-columns: auto repeat(9, 1fr); gap: 3px; font-size: .68rem; }
.heat-canto { }
.heat-col-lbl { text-align: center; color: var(--muted); font-size: .62rem; padding-bottom: 2px; }
.heat-row-lbl { color: var(--muted); padding-right: 6px; display: flex; align-items: center; font-weight: 600; }
.heat-cel { aspect-ratio: 1.4; border-radius: 4px; background: var(--surface-2); display: flex;
  align-items: center; justify-content: center; font-weight: 700; color: #0d3a5c; min-height: 22px; }
.vazio-mini { color: var(--muted); font-size: .84rem; text-align: center; padding: 20px; }

.tempo-detalhe-card { margin-top: 16px; }

@media (max-width: 760px) {
  .heat-grade { font-size: .58rem; }
  .heat-col-lbl { font-size: .52rem; }
  .kpis-4 { grid-template-columns: 1fr 1fr; }
}

/* Barras de tempo: alerta quando o cliente espera demais */
.barra-fill.barra-atencao { background: #e8a13a; }
.barra-fill.barra-alerta { background: #d9534f; }

/* Datas do período personalizado no painel */
.dash-datas { display: inline-flex; align-items: center; gap: 6px; }
.dash-datas input { padding: 7px 9px; border: 1px solid var(--line-2); border-radius: 8px; }

/* Finalizar sem retorno do cliente */
.btn-sem-retorno { background: #fff; border: 1px solid #d9a441; color: #92600c; }
.btn-sem-retorno:hover { background: #fdf6e9; }
.badge.sem-retorno { background: #f0e2c8; color: #7a5310; }